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Trade Clients Please Apply Here

(Architect and Interior Designer are welcome to apply here, if you believe your company should be our trade customer, but not in the above categories, you may apply here as well, and we will get back to you.)

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Frequently Asked Questions

The website provides general information about the processes and stages of buying a product from About Space

 

Order

Our phone lines may by busy from time to time. It is advisable to forward all orders or questions by email.

 

Stock

In stock

Products (specifically pendants and lamps) that are in stock are held at our warehouse. Lead time to the showroom is approx. 2 business days. Orders must have a minimum 30% deposit paid to be ordered in from the warehouse. All homewares are held at our showroom. Furniture items are ordered from various suppliers and lead time varies from 3 to 5 days if in stock.

Out of Stock

If products are out of stock lead time to our showroom can be up to ten weeks. Please contact the showroom to confirm stock quantities and lead times.

 

Custom-made Lighting

A number of our pendants have many custom options. Please refer to the website for indicative options. Alternatively please email or come into the showroom for a consultation.

 

Quotes

Please email us for quotes. Once we receive the request we will put together the quote or sales order. The preparation of quotes will be attended to as soon as possible.

 

Globes

We have a range of globes including a vintage range, convertible globes, eco-friendly globes as well as the new LED range. Most lights requiring G4s or G9s will be supplied with bulbs, however, the majority of pendants do not include globes. Please refer to the specifications for globe requirements. For most lights LED bulb substitutes are available.

 

Pick up

You will receive a call when your items are available for pick up from the showroom. Please note, pick up your order from our showroom from Monday to Saturday 10 am to 5 pm.

Pick ups are acceptable on Sundays by prior arrangement only.

 

Delivery/Freight

To organise freight we require an exact order and delivery address. Please ensure that there will be someone available to receive and sign for the goods. Freight charges are dependent on the quantity, weight and size of boxes, and finally the distance to travel. Deliveries cannot be made to P.O. Box addresses.

 

Electricians

We do not offer an electrical installation service. It is the customer’s responsibility to arrange a qualified electrician for the installation of any light fittings. It is also the customer’s responsibility to inspect their purchase and to ensure that it meets with their approval prior to booking an electrician for installation.

 

Maintenance

Globes will occasionally need to be replaced. We will usually have stock of all of our globes (unless on back order or discontinued). Please refer to ‘Stock’.

 

Refund Policy

We take great pride in our reputation for quality, and if for any reason you are dissatisfied with your purchase, we will assist you with an exchange option.

 

You are entitled to choose repair OR exchange OR credit if the products you’ve bought are:

- Faulty

- Significantly different to those shown or described to you

- Not doing what they’re supposed to do.

 

We are happy to exchange an item providing:

- the item is returned within 7 days of purchase date, in its original packaging and with your receipt as proof of purchase.

- After 7 days and within 30 days of purchase, only a store credit or exchange of goods can be made.

- Changing your mind on products can be subject to credit or exchange of goods.

- Orders for non-standard or custom-made items cannot be cancelled once production has been scheduled for manufacturing or after required materials have been purchased.

- Refund on such items will be subject to a 20% restocking fee or non-refundable deposit (whichever is greater). Unless item is faulty, notification must be made within 7 days.

- No refunds, exchange or credit can be given for items that are soiled, damaged or broken.

DISCLAIMERS

Colour:
The lighting images on this website are either created from our own photographs or are sourced from our suppliers. Please bear in mind that the appearance of colour can change significantly depending on many factors including ambient lighting conditions during the photography process as well as the calibration of your computer monitor. While every effort has been made to ensure that they present an accurate and fair visual representation of the actual product in question, they are intended as a guide only and About Space accepts no responsibility for any errors.

Glass:
Please note that most glass components are handmade and therefore small air bubbles, slight defects and colour variations may naturally occur during the glassblowing process.

Light bulbs:
LED bulbs carry a 2-year warranty. Regarding all other bulbs, while in some instances we may display information sourced from the manufacturer regarding their projected life expectancy, About Space provides no warranty or guarantee with respect to the actual working lifetime of the bulb.

Please read our Terms & Conditions for more information.

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