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Frequently Asked Questions:

Website:

The website provides general information about the processes and stages of buying a product from About Space

Order

Our phone lines may by busy from time to time. It is advisable to forward all orders or questions by via email at info@aboutspace.net.au

 Stock:

In stock

Products (specifically pendants and lamps) that are in stock are held at our warehouse. Lead time to the showroom is approx. 5 business days. Orders must have a minimum 30% deposit paid to be ordered in from the warehouse. All homewares are held at our showroom. Furniture items are ordered from various suppliers and lead time varies from 3 to 5 days if in stock.

Out of Stock

If products are out of stock lead time to our showroom can be up to ten weeks. Please contact the showroom to confirm stock quantities and lead times.

Custom-made Lighting

A number of our pendants, have many custom options. Please refer to the website for indicative options. Alternatively please email info@aboutspace.net.au or come into the showroom for a consultation.

Quotes

Please email us for quotes at info@aboutspace.net.au. Once we receive the request we will put together the quote or sales order. The preparation of quotes will be attended to as soon as possible.

Globes

We have a range of globes including a vintage range, convertible globes, eco-friendly globes as well as the new LED range. Most lights requiring G4s or G9s will be supplied with bulbs, however, the majority of pendants do not include globes. Please refer to the specifications for globe requirements. For most lights LED bulb substitutes are available.

Pick up

You will receive a call or an sms, when your items are available for pick up from the showroom. Please note, pick up your order from our showroom from Monday to Saturday 10 am to 5 pm.

Pickups are acceptable on Sundays by prior arrangement only.

 

Delivery/Freight

To organize freight we require an exact order and delivery address. Please ensure that there will be someone available to receive and sign for the goods. Freight charges are dependent on the quantity, weight and size of boxes, and finally the distance to travel. Deliveries cannot be made to P.O. Box addresses.

 

Electricians

We do not offer an electrical installation service. It is the customer’s responsibility to arrange a qualified electrician for the installation of any light fittings. It is also the customer’s responsibility to inspect their purchase and to ensure that it meets with their approval prior to booking an electrician for installation.

 

Maintenance

Globes will occasionally need to be replaced. We will usually have stock of all of our globes (unless on back order or discontinued). Please refer to ‘Stock’.

 

Refund Policy

Refunds & Returns – Goods:

We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem.  

 

This is when the item:

Has a problem that would have stopped someone from buying the item if they had known about it.
Is unsafe.
Is significantly different from the sample or description.
Doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

 

If the problem is not major, we will repair the item within a reasonable time.  If it is not repaired in a reasonable time you can choose a refund or replacement.

Please keep you proof of purchase – e.g. your receipt.  

 

Custom Items:

We do not accept change of mind returns on custom-made items. Non-standard or custom-made items, and special orders cannot be cancelled after production has been scheduled for manufacture or after materials for production have been purchased. 

 

DISCLAIMERS

Colour:
The lighting images on this website are either created from our own photographs or are sourced from our suppliers. Please bear in mind that the appearance of colour can change significantly depending on many factors, including ambient lighting conditions during the photography process, as well as the calibration of your computer monitor. While every effort has been made to ensure that they present an accurate and fair visual representation of the actual product in question, they are intended as a guide only and About Space accepts no responsibility for any errors.

Glass:
Please note that most glass components are handmade and therefore small air bubbles, slight defects and colour variations may naturally occur during the glassblowing process.

Light bulbs:
LED bulbs carry a 2-year warranty. Regarding all other bulbs, while in some instances we may display information sourced from the manufacturer regarding their projected life expectancy, About Space provides no warranty or guarantee with respect to the actual working lifetime of the bulb.

Please read our Terms & Conditions for more information.