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Our Melbourne Showroom and Warehouse teams will be off this Friday for the AFL Grandfinal,
but you can still Shop Online!
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Terms & Conditions

Your continued use of constitutes acceptance of all terms and conditions listed within this Terms & Conditions page, and or any other terms page published on our site in conjunction with website usage or product purchase.

If you do not agree with partial or all of the terms listed within the terms and conditions pages or any other terms page listed on you must discontinue the use of our web site immediately and cease product purchase.

Each reference to throughout this and/or any other terms and conditions page on this web site, refers to the web site, company/business, all directors and/or employees.

Copyright Information

All subject matter on or accessible from is subject to copyright. Apart from fair dealing permitted by the Copyright Act 1968, allows visitors to the site permission to download copyright material for private purposes only. For reproduction or use of copyright material beyond such use, written permission must be obtained directly from or the relevant copyright owner. If given, permission will be subject to the requirement that the copyright owner's name and interest in the material be acknowledged when the material is reproduced or quoted, in whole or in part.

Limitation of Liability

Except where to do so would cause any part of these Terms to be illegal, void or unenforceable,, its directors and/or employees:

Excludes all conditions and warranties implied into these Terms;

To the fullest extent permitted by applicable law, is not liable to you or anyone else for any loss or damage, however caused (including negligence), which may be directly or indirectly suffered, in connection with use of this web site; and

Excludes liability (whether that liability arises under contract, tort (including negligence) or statute) for any special, indirect or consequential loss or damage (including without limitation loss of revenue and loss of, or damage to, data) suffered or incurred in connection with this web site.

Without limiting the general disclaimer,, its directors and/or employees:

Makes no warranty as to the completeness or accuracy of any material or as to its merchantability or fitness for a particular purpose. is not liable to you or anyone else if errors occur in the information on this web site or if that information is not up-to-date;

Will not be liable for disruptions to this web site; and

Is not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with use of this web site or an external site. You must take your own precautions to ensure that whatever you select for use from this web site is free of viruses or anything else that may interfere with or damage the operation of your computer systems., its directors and/or employees accepts no responsibility for actions in full or in part by any external business parties or services referenced and listed or mention in full or in part on any page of the site. is not liable for any untrue or incorrect information provided by any party commenting or adding content to the web site, who are not employees.

Qualified Electrician Installing - Limitation of Liability

Except where to do so would cause any part of these Terms to be illegal, void or unenforceable,, its directors and/or employees:

will not be held responsible or accept any such responsibility in relation to electrical installation or modification of any of any of its products or associated fittings purchased either through or any associated sale outlet. All electrical installations and modifications including any transformer installation, MUST be conducted by a qualified electrician

The installation method must adhere to Australian standards and lies solely the responsibility of the Electrical professional installing the equipment. Incorrect installation and/or modification of any supplied product can cause incorrect operation as well as serious harm possibly resulting in death to the person conducting the installation or modification. Incorrect electrical installation can cause electrical shorting and fire resulting in loss of property and/or life.

Online Store Shipping and Delivery Terms dispatches goods both Australia wide and internationally. Orders are dispatched within 5 to 10 business days of the purchase order being received and shipping times are estimated at between 10 to 14 business days depending on your location within Australia or overseas country and shipping method chosen. Shipping costs are directly influenced by the size and weight of the product/s purchased and your location; exact shipping costs are calculated during the shopping cart process and will be added to the order total before checkout.

Generally, courier delivers during business hours. Drivers will require a signature upon delivery. If you will not be at the ship-to address at the time of delivery, the courier will leave a card in your mail box with instructions for collection at your nearest pickup location.

If the courier is unable to deliver the parcel to you after 2 weeks, they will return the parcel to us at our expense. If the error was as a result of sending the parcel to the incorrect address or we have nominated an incorrect service and the parcel has been returned to us, we will immediately reship the parcel to your correct address free of charge.

If the parcel has been returned to us as a result of error or inaction on your part, then as a condition of us resending the parcel back to you, we reserve the right to pass on any additional charges that we incur for the return of the parcel to us as a result of your error or inaction and further, the additional delivery costs to have the parcel reshipped to you at your nominated address.

Error or inaction on your part may be, but is not limited to the following and is determined at the discretion of :

You entering an incorrect or incomplete address (including omitting a company name where delivery is to a business address).

You failing to claim the parcel for more than 2 weeks from date of the card notification in your mailbox advising you of attempted delivery.

If you opt to cancel the order as a result of the item being returned to us, we will provide you with a refund, less all shipping costs incurred and our restocking fee of 20% of the total order value.

All transactions processed through the online store are processed in AUD (Australian Dollars) and include GST.

If an order is not collected from the About Space premises after 30 days from confirmation of order ready, About Space reserves the right to charge a holding fee.

Online Store - Terms of Sale

All AboutSpace products remain the property of until they have been fully paid for by you. We are not required to deliver any product to you until payment has been received in full. We do not have any liability to you arising from the supply of our products to you, except that we shall provide you with a refund or replace products for you if there are any manufacturing defects. All warranties and representations are otherwise fully excluded to the extent allowed by law. We do not offer "change of mind" returns on sale items.


SALE items are priced as advertised in the media, our website or ticketed in the showroom. No further discounts on the items apply. Custom lights are excluded from our SALE.

SALE discounts apply only to items that are listed with a Sale price. Our standard RRP will apply otherwise.

SALE pricing applies only to purchases for residential quantities.

Please choose carefully, as no refunds will be given if you have simply changed your mind.

Collections for pick up orders must be made within 4 weeks of your order being ready, or a holding fee may apply.

Product Availability is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 10-14 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Vouchers & Credits

Any Vouchers created prior to November 2019 are valid for 1 year. Any Vouchers created after November 2019 are valid for 3 years.

Credits are valid for 1 year from creation.


Lighting Consultations & Design Disclaimer:

About Space lighting plan consultations are undertaken for the purpose of general guidance only. We offer personal opinions and advice in good faith but with no warranty as to the accuracy of any information we may impart.
Any resultant sketches or plans are provided solely for conceptual illustration and should subsequently be analysed and evaluated by relevant and qualified electrical and/or engineering professionals prior to any further development.
About Space are not qualified to determine the structural and electrical appropriateness or integrity of any design concept and cannot be held liable for any improper engineering or construction that may be employed to realise the design.
It is also the responsibility of the client to ensure that any design complies with local fire, health and safety regulations.
Please direct any specific questions regarding the above points or our service(s) in general to your sales consultant. We hope you have a safe and happy project!


The lighting images on this website are either created from our own photographs or are sourced from our suppliers. Please bear in mind that the appearance of colour can change significantly depending on many factors including ambient lighting conditions during the photography process as well as the calibration of your computer monitor. While every effort has been made to ensure that they present an accurate and fair visual representation of the actual product in question, they are intended as a guide only and About Space accepts no responsibility for any errors.


Please note that most glass components are handmade and therefore small air bubbles, slight defects and colour variations may naturally occur during the glassblowing process.

Light bulbs:

LED bulbs carry a 2-year warranty. Regarding all other bulbs, while in some instances we may display information sourced from the manufacturer regarding their projected life expectancy, About Space provides no warranty or guarantee with respect to the actual working lifetime of the bulb.



ABOUT SPACE offers a repair or replacement warranty on ABOUT SPACE products in cases where the product fails due to defective materials or workmanship. The warranty period begins from the date of collection or delivery.

You must have proof of purchase (such as the original dated purchase receipt or invoice) from ABOUT SPACE to make a warranty claim. In addition, a certificate of compliance for the installation as compulsory by law from the installing electrician is required for products that necessitate installation by licensed electricians.

ABOUT SPACE Products presented for repair may be replaced by new or refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

To the maximum extent permitted by law, refurbished or repaired products are covered only by the balance of the warranty period remaining from the date of collection or delivery of the original ABOUT SPACE product. If the product is replaced with a new product a new warranty period will apply from the date of collection or delivery of goods.

The benefits given to you in this warranty document are in addition to your other rights and remedies under a law in relation to the products to which this warranty document relates. Should your goods be faulty or damaged upon receipt, About Space will offer a repair or replacement in accordance with its obligations under the Competition and Consumer Act 2010 (Cth) (“Act”). To the extent permitted by law, About Space:

  • Limits its obligations and liability for the repair, replacement or refund of the purchase price of any goods to its obligations under the Act;
  • Is not liable for any contingent, consequential or punitive damages arising in way whatsoever in relation to the use of any goods; and
  • Is not liable for any claim, loss or expense incurred by any person resulting from the delivery, non-delivery or return of any goods

Subject to "Your Consumer Rights", but otherwise to the maximum extent permitted by law, the ABOUT SPACE warranties provided in this document will not cover the following:

  • ABOUT SPACE products that are not purchased and not installed in Australia.
  • Where installation was not carried out by a licensed electrician as required.
  • ABOUT SPACE products not installed in accordance with the product’s specifications.
  • Defect, damage or failure to an ABOUT SPACE product resulting from misuse, accident, neglect, abuse, tampering, modifications or unauthorised repairs of any kind by any person.
  • Damages not caused by a fault in the ABOUT SPACE product materials or workmanship.
  • Defect, damage or failure to an ABOUT SPACE product resulting from any acts of God, including damages from lightning, power grid fluctuations, or power surges.
  • Replacement of light sources (globes etc.) unless specified.
  • Damage caused by alternative power systems (for example: solar inverters, etc.).
  • Water damage of any kind caused by inappropriate placement of fittings not IP rated for that location.
  • The cost of renting, obtaining and using special access equipment (i.e. scaffolding, scissor lifts, etc.) for accessing products installed at a height of greater than 3.0 meters
  • Where the product does not perform to the expectation of a user but it does perform to its features and specifications.
  • Non-structural corrosion damage of non-316 stainless steel components such as surface rust


Should About Space not be able to offer a repair or replacement on a product covered by warranty, an exchange or full refund will be offered.

Other Warranty Terms & Conditions:

  • Warranty period Starts at Date of Invoice
  • Permissible limits pursuant to applicable product specifications and technical standards relating to voltage and temperature must not be exceeded.
  • In the event of installation in extreme environmental conditions, written consent for such installation must be obtained from About Space. This manufacturer’s warranty shall not apply if no written consent is obtained.
  • The product must not be exposed to any unintended mechanical and/or chemical loads.
  • Warranty period is based on a maximum usage of 4,000 hours per year.
  • This warranty does not apply to damage or failure to perform arising as a result of any Acts of God or from any misuse, abuse, abnormal use or use in violation of any applicable standard, instructions or code for use including but not limited to those contained in the latest safety, industry and/or electrical standards for the region.
  • A mortality rate or mean time between failures (MTBF) of 0.2% per 1,000 running hours is considered to be normal and therefore not covered by any warranty conditions
  • A nominal reduction of the luminous flux in LED modules of 0.6% per 1,000 running hours is considered to be normal and therefore not covered by any warranty conditions.
  • Colour tolerances on LED modules are not covered by this warranty.
  • Actual or measured luminous flux and efficacy may vary by +/-10% from product specifications such as brochures, website, data sheets, and similar.
  • In the event of subsequent deliveries of products, deviations in the light properties and design compared to previous deliveries may arise due to technological advancements and improvements. Such deviations are not covered by this warranty
  • This warranty shall be void in the event of any repairs or alterations not duly authorized by About Space in writing are made to the Product by any person. About Space reserves the right to make the final decision on the validity of any warranty claim.



Please complete the warranty claim form and return or send with the faulty ABOUT SPACE product together with a copy of the proof of purchase, and if required, a certificate of compliance for the installation of the product by the licensed electrician who installed the product, to ABOUT SPACE where the product was purchased. To the maximum extent permitted by law, the customer must bear the costs and expenses of claiming under this warranty, including but not limited to the cost incurred in freight, postage, handling, travel, dismantling or reinstalling the product.


In order for you to assist us with your claim, please complete our warranty form in full.

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