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Trade Clients Please Apply Here

(Architect and Interior Designer are welcome to apply here, if you believe your company should be our trade customer, but not in the above categories, you may apply here as well, and we will get back to you.)

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Shipping & Returns

Download: Return Authorisation Form

PLEASE ATTACH THIS COMPLETED FORM WITH YOUR RETURN

Terms and Conditions: Change Of Mind Policy

AboutSpace.net.au have gone to great lengths to ensure our lighting products and related accessories are of the highest quality. However, if you are not fully satisfied with your purchase, please return the item complete, unused, undamaged, in original condition and packaging within 7 days and we will offer an exchange or credit note (delivery costs excluded) upon inspection of the returned goods. Please note a 20% re-stocking fee will apply to any returned goods. A copy of the original purchase invoice must also support your return request as proof of purchase.

Please download and complete the “Return Authorisation” Form and email it to sales@aboutspace.net.au; within 7 days if you are not fully satisfied with your purchase so as we can assist with, or resolve any problems you may be experiencing. This returns policy does not apply to goods which have been damaged after delivery, or if any attempt has been made to alter the product. All products must be returned complete, in their original condition, undamaged and in original packaging.

All freight and insurance costs are to be borne by the buyer and the buyer assumes any risk of loss, theft, damage or delay of goods during transit. About Space will not be held responsible for parcels lost, damaged or delayed in transit.

CUSTOM ITEMS:

We do not accept change of mind returns on custom-made items. Non-standard or custom-made items, and special orders cannot be cancelled after production has been scheduled for manufacture or after materials for production have been purchased. 

 

Shipping Policy

AboutSpace.net.au dispatches goods Australia-wide and to international destinations.

Normally orders are dispatched within 5 business days of the purchase order being received. However 6-7 business days or more may be required for some special circumstances. Within Australia, delivery times are estimated at between 3-10 business days depending on your location.

For international orders, please contact us first with your enquiries and we will provide a quote based on quantity, destination and weight. It may also be possible to make your own freight arrangements if preferred.

Generally, courier delivers during business hours. Drivers will require a signature upon delivery. If you will not be at the ship-to address at the time of delivery, the courier will leave a card in your mail box with instructions for collection at your nearest pickup location.

If the courier is unable to deliver the parcel to you after 2 weeks, they will return the parcel to us at our expense. If the error was as a result of AboutSpace.net.au.au sending the parcel to the incorrect address or we have nominated an incorrect service and the parcel has been returned to us, we will immediately reship the parcel to your correct address free of charge.

If the parcel has been returned to us as a result of error or inaction on your part, then as a condition of us resending the parcel back to you, we reserve the right to pass on any additional charges that we incur for the return of the parcel to us as a result of your error or inaction and further, the additional delivery costs to have the parcel reshipped to you at your nominated address.

Error or inaction on your part may be, but is not limited to the following and is determined at the discretion of AboutSpace.net.au :

You entering an incorrect or incomplete address (including omitting a company name where delivery is to a business address).

You failing to claim the parcel for more than 2 weeks from date of the card notification in your mailbox advising you of attempted delivery.

If you opt to cancel the order as a result of the item being returned to us, we will provide you with a refund, less all shipping costs incurred and our restocking fee of 20% of the total order value.

All transactions processed through the AboutSpace.net.au online store are processed in AUD (Australian Dollars) and include GST.

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